Improving operational efficiency and service quality within the company! Introducing a case that also resolved the dependency on veterans and individualization.
We would like to introduce a case study of Indes Co., Ltd., which specializes in comprehensive maintenance for residential buildings, implementing 'F-RevoCRM.'
Due to the wide range of services the company offers in a one-stop manner, managing customer information and various operations using paper and Excel was cumbersome, making data entry complicated and finding information time-consuming. Therefore, the system was introduced. This resolved the previous dependency on veteran employees and reduced errors, leading to an improvement in service quality.
**Effects of Implementation**
- Increased operational efficiency and improved service quality within the company.
- The business has rapidly expanded, and with active recruitment, the number of new employees has increased, significantly shortening the time required for them to learn the operations.
**Benefits**
- It is possible to leverage the characteristics of OSS (Open Source Software) to fit the company's operations.
- The pricing structure is not proportional to the number of users, making it cost-effective, and the basic functions can be used as they are.
- Focus can be placed solely on implementing Indes's unique business logic.
*For more details, please refer to the PDF document or feel free to contact us.*